Technical Services Specialist

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Description/Job Summary

The Technical Services Specialist position is part of the R&D Team and is responsible for providing technical support to internal and external customers through collecting and analyzing data, assisting in root cause investigations, and providing regulatory consultation.

The successful candidate should be a self-starter with the ability to work independently as well as in a team environment.  The Technical Services Specialist should be an individual of high integrity and character with the ability to develop and maintain customer relationships. This position requires lots of travel.  *The candidate will reside in the southeastern United States with the willingness to travel by air or ground to assigned plant locations.  If the candidate resides outside the southeastern United States, they must be willing to relocate to North Little Rock, Arkansas.*


1. Work safely in an industrial food processing environment.

2. Write testing protocols.

3. Perform in-plant trials using FSIS directives.

4. Use statistical tools to analyze microbial data.

5. Write reports on testing results for internal and external customers.

6. Assist Customer Service Technicians with equipment troubleshooting.

7. Utilize MARCĀ© system to identify performance trends and opportunities.

8. Develop relationships with food processing plant management and QA group.

9. Support Account Management by utilizing microbial and regulatory knowledge.

10. Perform any other related duties as required or assigned.


Preferred Skills


Ability to read, analyze, and understand common scientific and technical journals, financial reports, and legal documents; Ability to respond to complex or difficult inquiries or complaints from customers, regulatory agencies, or members of the business community.


Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane, algebra, solid geometry and trigonometry.


Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

Required Qualifications

  • Bachelors' degree in poultry science or related agricultural field
  • 1 year experience in an industrial food processing environment
  • Valid driver's license
  • Clean driving record

Preferred Qualifications

  • Masters' degree in poultry science or related agricultural field
  • 5 years' experience in an industrial food processing environment
  • 2 years' experience as Supervisor/Team Leader
  • Comprehensive understanding of USDA FSIS Compliance Regulations, Notices and Directives
  • Comprehensive understanding of HACCP
  • Strong written and verbal communication skills
  • Ability to master data acquisition systems
  • Basic mechanical equipment aptitude



  • Good communication skills, both verbal and written
  • Excellent scientific methodology skills
  • Excellent problem-solving ability
  • Must be a self starter with the ability to work independently at times
  • Must be able to be a contributing member of a team
  • Must be very knowledgeable of USDA regulations pertaining to the company's food safety market, products, product development and strategy
  • Must have core competencies and experience in HACCP consulting and USDA interaction
  • Ability to develop and present technical data to customers and partners
  • Must have the ability to manage multiple projects through others in multiple departments and meet deadlines

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We are an Equal Employment/Affirmative Action employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, or local law.

If you need a reasonable accommodation for any part of the employment process, please contact us by email at and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address.

For more information, view the EEO is the Law Poster and Pay Transparency Statement.