Exempt: No Department: Sales and Service Reports To: Business Unit Leader Location: Designated Customer Sites Date Prepared: March 16, 2015 Date Revised: August 30, 2017
The Customer Service Technician position works at customer sites to install and maintain food safety intervention systems as well as identify new opportunities within existing customers. Through theoretical principles, experience and hands-on performance,
this position solves problems and applies performance modifications to our existing food safety intervention solutions to provide superior products and service that is even better than our products.
Responsible for working with the assigned Business Unit to install and maintain food safety intervention systems and apply upgrades and enhancements to existing systems.
Provide regularly scheduled maintenance and training of plant personnel in the proper operations and maintenance of system.
Manage customer service activities for multiple plants within an assigned region. This will require being the primary point of contact for plant personnel.
Interfaces with customers to achieve outstanding customer loyalty through superior customer service.
Good communication skills, both verbal and written
Proven problem-solving ability
Excellent mechanical/electrical aptitude and abilities
Must be a self starter with the ability to work independently at times
Must be able to be a contributing member a team
Excellent customer service skills
Must have good decision making and time management skills
Basic Microsoft Office computer skills are required, primarily Outlook, Word and Excel
Perform any other related duties as required or assigned.
Must have a valid driver’s license and pass a drug screen and background check. This position requires the ability to read an electrical schematic and have a basic understanding of mechanical systems. Must have a high school diploma or GED and 3 years
experience in a hands-on maintenance field.
Previous experience working in a food processing facility (preferably a poultry plant) is a plus along with the ability to speak Spanish.
To perform this job successfully, an individual must be able to perform each essential duty mentioned satisfactorily.
EDUCATION AND EXPERIENCE
High school or GED, plus specialized schooling and/or on the job education in a specific skill area; e.g., equipment operation, etc, plus 3 years related experience and/or training. Or equivalent combination of education and experience.
Ability to effectively communicate information and respond to questions in person-to-person and small group situations with customers, clients, general public and other employees of the organization.
We are an Equal Employment/Affirmative Action employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, or local law.
If you need a reasonable accommodation for any part of the employment process, please contact us by email at firstname.lastname@example.org and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address.